When a person is dealing with a telephone and trying to get through to a person for customer support, it is disrespect for the machine thelpo abruptly on the person. Nevertheless, that is how the customer support line behaved towards this person needing service.
The customer service help line number was obtained by logging into the TaxWise customer support website with the Client ID and the super secure password that was required. On calling the number given there and entering the client ID, I was told that the client ID did not entitle me to help on that line, and the line went dead.
If the website portal of TaxWise cannot provide the correct customer support number for a given client ID, it reflects on the care taken in presenting the site. It is sloppy programming of the portal, and to compound the insult, no other alternative phone number is given. I suggest it reflects the poor attitude of the vendor to the customer, and perhaps is an indication of the quality of the customer and technical support staff.
Bah! Computers and automation are supposed to help people, not be used as an excuse to deny service or be rude to customers.